Telecommunications as a complementary activity
Offering telecommunications can expand the service your shop already provides. To decide whether it fits, assess your customers’ enquiries, available time and ability to support each request.
Look for a fit with your current activity
The service is easier to organise when it answers a common enquiry: a home connection, new lines for a family or services for commercial premises. Identify these situations before allocating space or sales time.
Not every business receives the same enquiries. An estate agency often handles house moves; a computer shop may identify connectivity needs; a stationery shop may receive enquiries from families and small businesses.
Four questions to help you decide
- Demand: do your customers ask about these services?
- Customer service: can you set aside time to listen and explain the terms?
- Follow-up: who will review requests and outstanding documents?
- Costs: how much business time and expenditure will you devote to this activity?
Try a simple way of organising the work
Decide who prepares proposals and when to handle enquiries that need more time. Use the catalogue and plan calculator to address a specific need, without promising there will always be a cheaper option.
When reviewing the activity, count enquiries, proposals, validated orders and commissions received separately. A high number of quotes alone is not enough to assess the result.
What DAVATEL provides and what your business manages
DAVATEL provides a professional platform for viewing plans, preparing proposals and managing requests. Your business maintains the customer relationship, explains the proposal and reviews the steps for which it is responsible.
Not holding telecommunications stock does not eliminate working time or guarantee profitability. Before applying to join, review how commissions work.
Frequently asked questions
Does it have to become my main activity?
Not necessarily. It can be organised as a complementary service if it fits your business’s customer service and resources.
Can profitability be guaranteed?
No. The result depends on validated orders, applicable commissions, costs and time spent.
Which additional services are available?
Alongside telecommunications, electricity and gas assessments and requests are handled. Alarms, insurance and vehicle leasing are announced as upcoming services.
Continue with your next step
Tell us about your business and we will explain how to get started.