Frequently asked questions about getting started with DAVATEL
These answers guide the first steps. The collaboration terms and the terms of each product should be checked before processing a transaction.
Who is DAVATEL for?
Shops, businesses, self-employed professionals and points of sale that want to offer telecom services. Read the introduction to the distributor service to understand its scope.
Where do I apply to join?
Through online registration. Provide the requested details and documents, and review the contract before following the signing steps. The onboarding guide explains the process.
Can I sign in if I already have an account?
Yes. Use your username and password on the portal sign-in page. If you cannot remember your password, use the recovery option on that page.
Are all plans available at every address?
No. Availability depends on the catalogue, coverage and operator's terms. The plan comparison tool helps shape the proposal; the address and eligibility must be checked before processing.
Does every sale earn the maximum commission?
No. The amount depends on the product, campaign and validation. Check the Commission terms and your account details.
How is an electricity or gas study handled?
The distributor provides the customer's complete bill with their permission. Administration prepares and attaches the savings report. The distributor reviews it with the customer and, if they wish to proceed, requests the contract through the case file.
Can I use my own website?
DAVATEL has an API for distributors. Integration requires access and the relevant configuration; having a website does not automatically activate integration.