DAVATEL · IDEAS FOR YOUR BUSINESS
New services for electricians and installers with DAVATEL
Preparing a home or business premises raises questions about internet, work lines and utilities. An electrician or installer can explore an additional sales service to address these enquiries with DAVATEL.
Listen to what the customer needs to use the space
A renovation may result in a new office, shop or home ready to move into. Alongside the work they have commissioned from you, the customer may still need to review their telecommunications or energy services.
Offer that review as additional help and explain its scope. Keep the sales proposal separate from the building, maintenance or installation quotation you are already working on.
Example: premises about to open to the public
Ask how the internet will be used, how many lines the business needs and whether there are numbers they want to keep. Note the full address and when they expect to start trading.
Use these requirements to consult fibre and mobile options in DAVATEL. Check availability and the operator's process before committing to a date. Having ducting ready does not in itself confirm coverage or activation.
How to handle an electricity or gas enquiry
If the customer wants to review their supply, explain that assessing potential savings starts with the complete bill. Submit the information through your account's process and review the report when it is available.
Present the result to the customer before proceeding. A tariff assessment is separate from work on their installation; it must not be used to promise that a technical fault will be resolved.
Continue helping after the visit
- Agree a contact person and a time to review the proposal.
- Keep the technical job and sales request references separate.
- State who will carry out each part of the contracted service.
- Check the case's progress and the commissions for your profile.
When you work at several addresses, setting aside time to complete these tasks helps avoid proposals being held up by missing information.
Assess how it fits your working day
The service can expand your activity without buying a stock of handsets. It requires time for customer care, preparation and follow-up. Review the partnership agreement and compare that effort with the commissions actually received.
Questions from installers
Do I have to install the operator's fibre?
Service installation follows the procedure for the product ordered. Check what the operator does and what work, if any, the customer commissions from you separately.
Can I start with energy enquiries?
Review the electricity and gas process available in DAVATEL and the applicable terms. You can organise customer care around the enquiries you receive.
Prepare your activity with DAVATEL
Review the partnership terms and request professional access for your business.