DAVATEL · IDEAS FOR YOUR BUSINESS
Expand your hardware shop's services with DAVATEL
Hardware shops support many home and business projects. When a customer also needs to arrange internet or review a utility supply, you can offer an additional sales consultation through DAVATEL.
Make the most of enquiries related to a project
One customer buys materials to renovate a flat, another equips a small workshop and another prepares a home to move into. If a telecommunications need comes up in that conversation, you can explain that you also prepare proposals.
There is no need to turn a tool purchase into a sales pitch. A visible message and a clear answer when a customer asks may be enough to make the service known.
Example: a self-employed customer setting up a workshop
The customer needs internet for administration and a work line. Ask about the address, existing services and any number they want to keep. Clarify how they will use each line and when they plan to open.
Consult the DAVATEL options that meet that need. Before presenting them, review coverage, terms and prices for each period. The telecommunications quote should be understandable without mixing it with the materials the hardware shop sells.
Organise enquiries that need more time
At busy times, record the initial need and agree another time to explain the proposal. Assign someone to review tariffs, complete documents and follow up requests.
If the customer requests an electricity or gas assessment, explain the process starting with the complete bill. You can handle the request through your account, keeping that case separate from any other shop sale.
What the proposal must make clear
- Which service is being requested and who will hold the account.
- What the package includes and which add-ons have been chosen.
- How much it costs now and after any promotion.
- Which terms and checks still need reviewing before placing the order.
- How the request will be followed up.
A straightforward explanation helps the customer assess the service even if they are unfamiliar with tariffs.
How to assess this business expansion
The hardware shop can explore this activity without adding stock for these service sales. Review customer service hours and commissions received to decide whether it is worthwhile to maintain or promote it further.
Questions from hardware shops
Do we need a dedicated counter?
Consider a suitable space and time to explain proposals and review documents. Arrangements will depend on the shop's size and customer flow.
How does the hardware shop register?
Through DAVATEL professional registration. Review the contract and the requirements for the business owner before starting.
Prepare your activity with DAVATEL
Review the partnership terms and request professional access for your business.