DAVATEL · IDEAS FOR YOUR BUSINESS
An additional business activity for administrative agencies: telecommunications for your customers
Opening a business often raises questions about internet, telephone and utilities. An administrative agency can explore an additional service to help customers address these needs with DAVATEL.
When it could fit an administrative agency
An opportunity arises when a customer opens an office, relocates, takes on staff or wants to review their lines. At that point they may understand the administrative procedure well but still need to decide which services the premises require.
Offer to review that aspect separately from the administrative assignment. Explain the sales assistance you provide and let the customer decide whether they want a proposal. Use the relationship of trust to support an informed choice.
Prepare a requirements sheet for the new premises
- Exact address and an approximate date when the service will be needed.
- Internet usage: workstations, applications and customer service.
- Numbers they want to keep and new lines they need.
- Type of contracting account holder and contact person.
- Existing services that must not be interrupted.
With this information you can look for options in DAVATEL. Before committing to a date, confirm coverage and the operator's procedure. Do not plan an office move or number transfer on assumed timescales.
Keep advice, contracting and documentation separate
Even if your agency already holds the customer's documents, do not assume you can use them for another contract. Explain the new procedure and use the data and documents requested for that purpose.
Documentation depends on whether the account holder is an individual, a self-employed person or a company. Follow the current form and check that the person contracting and the service account holder are correct. The registration process specifies the necessary files.
How to organise a partnership with DAVATEL
Assign someone to receive the enquiry and, if needed, someone else to review the proposal. In the portal you can consult tariffs, prepare quotes and track requests. Before submitting, explain the package, charges for each period and terms.
Measure activity through useful proposals, validated transactions and commissions received. Account for the hours spent on the service to assess whether it brings additional income to the agency.
Questions from administrative and advisory agencies
Can we also offer electricity and gas?
DAVATEL has an energy process that starts with the complete bill and an assessment of potential savings. Treat it as an independent enquiry and review the report before proposing a contract.
Is the commission the same for every company?
It depends on the transaction and its terms. Check the amount applicable to your profile in your account; do not infer it from the size of the customer's company.
Take the next step with DAVATEL
Find out about the partnership terms and request professional access for your business.