DAVATEL · IDEAS FOR YOUR BUSINESS
An additional business activity for estate agencies: help arrange fibre in the new home
A property handover creates a practical need: internet and the services the new occupant will use. An estate agency can offer sales assistance at that point and manage requests with DAVATEL.
Offer the service once the property has been chosen
An initial viewing may be too early to prepare an order. Once the customer knows the address and has an approximate move-in date, you can ask whether they need to review fibre or move their services.
Present this help as optional and separate from the property transaction. Customers must be able to choose their telecommunications without feeling that their rental or purchase depends on it.
What to clarify before preparing the proposal
- Full address, including floor and door.
- Who will occupy the property and hold the service account.
- Expected access date and a person available for installation.
- Numbers they want to keep and services they already have.
- Fibre, mobile, landline and television needs.
Check coverage for the specific property using the relevant procedure. A neighbour having fibre does not in itself confirm availability or installation times for the new customer.
Example: moving home with a landline number
The customer wants internet in the new flat and to keep their numbers. Before proposing an order, check which services can be moved or numbers transferred given their situation and operator. Do not recommend cancelling numbers they want to keep without first clarifying the process.
Prepare a DAVATEL proposal with services, the full price and terms. Coordinate the information with the customer without promising installation on key handover day until it is confirmed.
How to add it to your estate agency
Add a telecommunications question to the moving preparations conversation. If the customer wants help, assign a contact person and a reference to track the request.
Documents from the property transaction do not automatically replace those needed to contract the service. Explain which details are needed and which procedure they will be used for.
The activity can generate commissions from valid transactions, subject to their terms. Review settlements and administration time to assess the additional income it generates.
Questions from estate agencies
Can energy also be assessed?
DAVATEL lets you request an assessment based on the complete bill. Review the supply situation and account holder before proceeding with a contract.
Do I need to buy equipment for every property?
Equipment provision follows the contracted service's terms. Do not assume costs, router ownership or delivery dates: check the chosen product.
Take the next step with DAVATEL
Find out about the partnership terms and request professional access for your business.