DAVATEL · IDEAS FOR YOUR BUSINESS
Grow your call shop by selling fibre and mobile services
Call shop customers already come to resolve communication needs. You can expand that assistance by preparing fibre and mobile proposals with DAVATEL, based on the services each person needs.
From a one-off enquiry to a home service
One person may ask about an everyday line, another about internet for their home and another about combining several people's services. Listening to why they need the connection helps you assess a proposal that goes beyond the initial enquiry.
Start with what they want to keep and improve: phone number, data allowance, charge, coverage or home services. Not every call shop customer needs a complete package.
Clarify where calls are made to
In a call shop it can be especially important to ask which countries and number types the customer calls. Check the scope of calls included in the tariff and explain which destinations are excluded or need separate checks.
Make the same distinction for mobile use while travelling. Do not infer international terms from a package's commercial name or from the word “unlimited”.
Example: a home needing fibre and two lines
Ask about the address, internet usage and data needed on each mobile. Clarify whether existing numbers are to be kept or new lines requested. Use those answers to consult the AI Tariff Calculator's options.
Present the total price and any changes in charges when promotions end. If television is not wanted, do not use it to recommend a package that does not match the customer's usage.
Organise the work without disrupting the call shop
- Record the initial need and agree when you will review the proposal.
- Prepare the quote when you have time to check the terms.
- If the customer decides to proceed, complete the form's documentation requirements.
- Note the reference so you can check the status and continue helping.
DAVATEL brings together tariff consultation, ordering and commission tracking. The call shop provides personal assistance and explains the proposal.
Assess what it contributes to your business
Separate enquiries from transactions that meet commission requirements. Review the amount received and the hours spent preparing and tracking each request. This will help you decide which service best fits your activity.
Questions from call shops
Do I have to offer fibre to every customer?
No. You can assess mobile options or available packages according to each customer's needs. Review the catalogue terms.
Where can I see a transaction's commission?
In the information available to your profile within DAVATEL. The amount and payment depend on the product and the order's terms.
Prepare your activity with DAVATEL
Review the partnership terms and request professional access for your business.