DAVATEL · IDEAS FOR YOUR BUSINESS
An additional business activity for stationery shops: offer fibre, mobile and television
A stationery shop serves families, students, self-employed people and small businesses. Offering a fibre and mobile review can expand its services, provided assistance is organised to fit the counter's pace.
Which enquiries can become opportunities
A self-employed person printing documents for new premises may need a connection. A family may ask about an additional line. Someone preparing to move may want to arrange fibre for their new home. These are examples of needs among a stationery shop's regular customers.
Make it clear that you can prepare a proposal without turning every purchase into a sales conversation. A simple message at the service point can encourage customers to ask when they need it.
Help customers without holding up the till
- Initial enquiry: ask which service they need and whether they would prefer to review it another time.
- Preparation: set aside a quieter period to compare and check terms.
- Presentation: explain the full proposal and answer questions.
- Processing: if they decide to proceed, request the necessary documents and complete the portal process.
If several people serve customers, note a reference and the next step so the enquiry is not lost at a shift change. Avoid leaving contract documents alongside other customers' printouts or orders.
Example: a family needing another line
Ask how much mobile data that line needs, whether a number will be kept and whether they want to add it to their current service or review everything. In DAVATEL you can compare the main tariff and compatible add-ons in the catalogue.
Check the monthly total with the new line and the dates of any promotion. A line advertised at a reduced charge may depend on a specific main tariff; always present the combination that can actually be ordered.
How to assess the stationery shop's additional income
This service lets you explore sales without expanding school or office supply stock. In return, it requires learning the process and spending time on quotes, documents and follow-up.
Review commissions from transactions that meet the terms and compare them with the effort invested. At busy times, such as back-to-school season, you can arrange appointments to keep customer care organised.
Questions from stationery shops
Do we have to sell phones?
Tariff sales do not need to be tied to handset sales. Review the catalogue and the customer's needs before suggesting additional products.
How does the stationery shop register?
DAVATEL professional registration lets you provide business details and review the contract. Follow the requirements for your type of account holder.
Take the next step with DAVATEL
Find out about the partnership terms and request professional access for your business.