Additional income for computer shops selling fibre and mobile services

First distinguish a fault from a service need

A customer who says the internet is slow may have a Wi-Fi, device or contracted connection issue. Changing the tariff does not necessarily fix a poorly positioned router or equipment needing maintenance.

Ask the diagnostic questions appropriate to your technical service. When the need is to review the connection or lines, you can offer a separate sales consultation. This gives the recommendation a clear basis.

Example: preparing a connection for working from home

Ask how many people and devices connect at once, which applications they use and where they work. Also check whether the customer needs to keep the landline, add lines or order television.

Use these requirements in DAVATEL's AI Tariff Calculator and confirm coverage at the address. Explain that tariff speed and Wi-Fi performance inside the home are different things.

Present technical support and the tariff separately

If you sell support, network setup or equipment, describe their scope and price separately from the operator's charge. The customer must know what they contract with your shop and what belongs to the telecommunications service.

To process fibre or mobile orders, review the account holder, numbers to keep, minimum commitment, installation and price changes. Explaining these terms is as important as choosing the speed.

Build on your support organisation

• Assign the proposal a sales reference separate from the repair.
• Agree who will provide updates on activation and outstanding enquiries.
• Check the transaction before considering it complete.
• Consult the expected commission and payment in your account.

Selling telecommunications can expand what you offer without buying more computers for display. Assess the customer service time and commission terms to see what it contributes to your business.

Questions from computer shops