DAVATEL · IDEAS FOR YOUR BUSINESS
Add fibre and mobile tariffs to your shop's services
A repair or phone purchase opens conversations about mobile usage. If the customer also wants to review their service, DAVATEL lets you prepare a tariff proposal as an additional activity for your shop.
Identify when a tariff review is useful
The customer may be happy with their operator and only need a repair. In other cases they explain that they run out of data, pay for services they do not use or want to add another household line.
Ask a simple question: “Does your tariff match how you use your phone?” If they want to review it, ask about usage and services before comparing.
Distinguish the phone from the service contract
A handset sale, a repair and a tariff are different items. If you prepare a combined proposal, identify what belongs to each and avoid presenting an equipment condition as if it applies to every tariff.
Also check the device's requirements. Do not promise a feature just because it is included in the service: it must be compatible with the equipment and applicable terms.
Example: the customer needs more data
Ask how much data they use and what happens when they reach the limit. Clarify whether they want to keep their number and any other services. A review can focus on one line or include fibre and the household's mobile lines.
In DAVATEL you can consult alternatives and compatible add-ons in the catalogue. Explain each chosen product's charge and the total, including promotional periods. Do not add a new line when the need is to keep and improve the existing one.
Integrate sales assistance into the shop
- Record the sales enquiry separately from the repair receipt.
- Prepare the proposal around the customer's specific requirements.
- Check documents and the account holder before processing.
- Check the request's status and communicate the next step.
This organisation helps another team member continue assisting without confusing phone collection with service activation.
An income stream alongside accessories and repairs
Telecommunications commissions can complement the shop's other sales. To assess the result, review transactions that meet the terms and amounts received, also accounting for sales and follow-up work.
Questions from mobile phone shops
Can I offer several operators?
Consult the DAVATEL catalogue's options and their availability for each customer. Coverage, campaigns and terms may change.
Is selling a handset with the tariff compulsory?
Needing a line and buying a phone are separate decisions. Review the chosen product and explain its specific terms.
Prepare your activity with DAVATEL
Review the partnership terms and request professional access for your business.