Organise your telecommunications point of sale
A telecommunications point of sale needs a clear way to gather requirements, explain the proposal and manage the case. You can integrate it into an existing business’s customer service with a DAVATEL professional account.
Prepare three stages of customer service
- Initial enquiry: identify the customer’s required services and budget.
- Proposal: compare options and explain prices, promotions and terms.
- Processing and follow-up: collect documents through the designated channel and review the request’s progress.
Separating these stages avoids requesting documents too early and helps organise service when other people are waiting.
Organise access to the platform
Use an internet-connected device and your authorised account. Sign out when finished on shared devices and avoid leaving customer documents or details visible during service.
If several people work in the business, agree who prepares proposals and who follows them up. Account and permission use must comply with the portal’s terms.
Present the services clearly
Explain that you work with options from the available catalogue. Do not present the business as an operator’s official shop if that relationship does not reflect your situation.
In the quote, distinguish the operator’s monthly fee from your business’s own services. Specify which television or streaming is included and which is added at a cost.
Make the next step clear
When the conversation ends, the customer should know whether they have received a quote, whether a check is outstanding or whether a request has been submitted. Do not present a pending request as a confirmed activation.
Review open cases and commissions in the professional area. To start the collaboration, see the registration process.
Frequently asked questions
Can I serve customers from my existing shop?
You can assess adding the service to your existing business. Collaboration and professional access are arranged through the relevant registration process.
Should I give everyone the same quote?
No. The proposal depends on the services, coverage, lines, data allowances and terms each customer needs.
How do I keep track of requests?
Organise a review of open requests and use the professional area’s information and statuses to identify the next step for each case.
Continue with your next step
Tell us about your business and we will explain how to get started.