Fiber and mobile distributor: preparing each proposal
As a fibre and mobile distributor, your job is to turn the customer’s needs into a complete proposal. DAVATEL brings together a catalogue from multiple operators and a pricing tool to compare the available options from your professional account.
A platform for comparing, proposing, and processing.
Access a catalog from multiple operators and a pricing tool—all within a single professional account—to compare available options. You can manage fiber, mobile lines, and television bundles based on the offers and coverage available.
- Compare: Specify the client’s needs and review the complete package.
- Propose: Explain the monthly fee, promotions, contract commitment period, and included services.
- Process: Complete the application and track the status of the request through the portal.
Just getting started? Check out the distributor registration process. Do you already have a store? Consultation How to incorporate this service into your standard customer service process.
Leave your name and phone number in the contact form. You can get answers before starting registration.
Gather requirements before searching
Start by identifying the installation address (checking for fiber availability), the number of lines, and the intended use for each. Also, ask about landline service, television, and any specific platforms the client wishes to keep.
The quote should cover the entire package. A low-cost base plan might no longer be the best option once multiple lines or television services are added.
Checks based on the specific service
| Service | Points to confirm |
|---|---|
| Fibre | Service coverage at the address, connection speed, installation, equipment, and contract commitment period. |
| Mobile | Number of lines, details for each, call specifications, and the origin of the lines (if required by the specific promotion). |
| Landline | If included, what types of calls are covered, and whether the existing phone number can be retained. |
| TV and streaming | Which services are included in the rate, and which products incur an additional cost. |
| Price | Total monthly fee, duration of any promotional offer, and the subsequent price. |
How to use the AI Pricing Tool (Tarificador IA)
Identify the customer's requirements and review the packages returned by the catalog. Check whether the result matches what was requested or if it is an alternative that modifies certain features. Always review any add-ons and the total price before presenting the proposal.
The available catalog does not necessarily represent every offer on the market. Furthermore, an inquiry does not reserve a price, nor does it, on its own, confirm that a specific address is eligible for service.
Before submitting the application
- Verify the details of the account holder and the lines to be processed.
- Explain the specific service terms and any differences from what was originally requested.
- Confirm service coverage and eligibility for the current promotion.
- Use the contracting process to collect the necessary documentation.
- Track the application and its validation through your professional account.
An example of customer service at your point of sale
A customer needs fiber internet and two mobile lines. First, you verify the installation address and ask about the usage for each line. Then, you compare the cost of the complete package, including any add-ons and the price once the promotional period ends.
Before processing, explain the minimum contract term, installation details, and terms and conditions; obtain the customer's authorization; and use the contracting form. Finally, check the status of the application and, separately, the validation of your commission.
Don't have access yet? Find out how to become a telecommunications distributor with DAVATEL.
Frequently asked questions
Can a fiber service plan be purchased for any address?
No. You must verify coverage and eligibility for the specific address, based on the chosen operator and offer.
Is the headline price the price for the entire package?
Only if there are no additional paid components. You must account for phone lines, television, and any other selected products, and check for applicable promotions.
Does displaying a platform’s logo mean it is included?
No. You must check whether it is part of the plan or an additional paid service, including its specific terms and pricing.
Continue with your next step
Tell us about your business and we will explain how to get started.
Register in three steps
DAVATEL brings together telecommunications distribution for shops, businesses, and self-employed professionals who want to sell fiber and mobile through a multi-operator platform.
- Your details: complete your business information.
- Documentation: attach the files specified in the form.
- Signature: review the contract and follow the steps to sign online.