How to sell fibre and mobile services in your shop
You can offer fibre and mobile as an additional service in your shop. First organise how you will handle enquiries, prepare proposals and support customers through to contract validation.
Add fibre and mobile to your shop without buying stock
If you already answer questions about phones, internet or bills, you can add service sales to your usual activity. DAVATEL registration is free: request access, provide your business documents and review the contract before starting.
To get started: a device with internet access, time to assist customers and an authorised professional account. You do not need to buy phones or store routers to prepare proposals from the catalogue.
See the requirements to become a reseller and how commissions are validated and paid.
Leave your name and phone number in the contact form. You can get answers before starting registration.
Identify a need during everyday customer service
A question about a bill, a move or a new line can start the conversation. Ask whether the customer wants to review their services and avoid requesting personal documents before knowing what they need.
If there is a queue, agree on a time to prepare the proposal. You do not need to complete the whole application while taking payment for another purchase.
Five questions to prepare a quote
- Do they need fibre, mobile or a combined package?
- How many lines do they want, and how much data does each use?
- Do they need a landline, TV or a particular platform?
- What is their total monthly budget?
- Which terms do they want to keep, and when do they need the service?
With those answers, you can consult the AI quote tool. Coverage and terms are checked before activation.
Present a proposal that is easy to understand
Explain the operator, services, total monthly charge and what happens when the promotion ends. If you show an alternative, point out what changes: speed, data, lines, TV or terms.
Customers must be able to distinguish the telecoms service from other work or products in your shop. Do not include repairs, accessories or your own installation work in the operator’s charge if they are separate services.
Organise follow-up without losing applications
- Set aside time to review open transactions.
- Check whether documents or data validation are missing.
- Explain the next step for the customer’s case.
- Review activation and commission separately.
Use the forms and professional area for customer documents. Do not publish them in shared notes or the website’s information chat.
Frequently asked questions
Do I need to buy phones to sell fibre and mobile services?
This activity involves offering telecoms services from the catalogue; it does not require a proposal to include buying a phone or stock for the shop.
Can I offer it only to customers who ask for it?
Yes. You can organise it as an additional service for enquiries about internet, mobile lines or bills.
Does every quote generate a commission?
No. A proposal or application is not the same as an activated and validated contract. Commission depends on the terms of each transaction.
Continue with your next step
Tell us about your business and we will explain how to get started.